The current advice from the Foreign and Commonwealth office for Cyprus is here. Recent and Upcoming changes for the UK here.
The advice from ABTA is here - ABTA's Coronavirus advice for customers. Latest information on traveling safely to Cyprus here and also more general announcements here.
We are constantly reviewing the situation with Covid-19 and try and be as flexible and accommodating as possible to all parties.
We and the Owners are trying to be as accommodating and as flexible as possible, by considering the prevailing circumstances nearer to the time of the customer's arrival and in particular near to the time that the balance for the booking becomes due.
For customers considering to book
The villa Owners, by accepting holiday rentals instead of exercising other options - such as long-term lets, also take a big risk that the bookings may be cancelled with only a fraction of the potential income being received. In the meantime, they have been paying pool and gardens maintenance, repairs, utilities, and mortgage, month-in month-out, so that the villas are ready and available when the customers who have booked turn up.
For customers with existing bookings
We are no longer able to offer extensions for balance due dates as the Cyprus market has (partially) opened up and owners wish to try and reduce their losses by re-advertising the dates to other markets.
If you have to cancel your booking or if the balance payment is not received by the due date then the cancellation policy as per the agreement will apply and you will be refunded as per the cancellation terms - please see below. Depending on the reasons for your cancellation you may be able to recover this loss from your travel insurance. If the Owner cancels your booking you will be offered an immediate full refund and alternative accommodation offers.
In most cases, we are also able to provide goodwill offers (subject to agreement by the Owners and to our relationship remaining on good terms) for later in the year and next year. These include
When you are ready and confident to rebook please do so online and mention your cancelled previous booking and will make any possible adjustments before you have to make any payments for the new booking.
For our regular, returning customers, there is a continuous goodwill gesture from us on the Loyalty Discount when booking any of our participating villas over the next 3 years.
You will receive your balance reminder 11 weeks before your check-in date. As the situation is in constant flux, could you please kindly wait until that time before exploring any options that will be presented to you at the time.
Please note that accommodation-only bookings are not covered by the Travel Package Regulations but a disrupted travel situation like this is normally covered by the Travel Insurance you have agreed to put in place at the time of booking. You may find this article on your travel rights and the coronavirus useful.
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Other information
The terms and conditions for your booking are here and the cancellation terms for your booking are
Cancellation Policy:
Loss of Booking Deposit (Rental Deposit plus Service Fee) if cancelled more than 10 weeks before the start date.
+ 50% of balance, if cancelled 5 to 10 weeks before the start date.
+ 100% of balance, if cancelled less than 5 weeks before the start date.
Admin/Banking charges apply on all cases, as per terms.
If you cancel because of travel restrictions published by the FCO then your cancellation loss may be covered by your travel insurance. Please speak to your travel insurance as soon as possible.