COVID-19 Disruption - Update and Guidance 10/05/20

 

The current advice from the Foreign and Commonwealth office for Cyprus is here.  The advice from ABTA is here - ABTA's Coronavirus advice for customers.  Latest information directly from Cyprus here. 


We are constantly reviewing the situation with Covid-19 and try and be as flexible and accommodating as possible to all parties. We are working with all our villa Owners to build a consensus of response and options and we present these to you at an appropriate time. We are progressively focussing on customers whose balances become payable.  

An option to move the deadline for balance payment is presented to customers with their automatic balance reminders (one week before the balance is due). For example, for balances payable now, we are currently extending the deadline for payment to the 10th of June. It is unlikely that we will be able to extend beyond this date now, as Cyprus is opening up to some countries and Owners will want to reduce their losses by re-advertising their properties.

Other options, relevant to the prevailing changing circumstances and individual villas and bookings, such as taking the holiday at a later date in the form of a discounted new booking, will also be available at the end of the balance-payment extension period.

Furthermore, for returning customers, there is a continuous goodwill gesture from us on the Loyalty Discount when booking any of our participating villas over the next the next 3 years. We would be pleased to extend this offer to our first-time customers(not-withstanding that your first booking with us was not completed) for dates later in 2020 or 2021.

You will receive your balance reminder 11 weeks before your check-in date.   Could you please kindly wait until that time before exploring any options available at the time.

Please note that accommodation-only bookings are not covered by the Travel Package Regulations but a "force majeure" situation is normally covered by the Travel Insurance you have agreed to put in place at the time of booking. You may find this article on your travel rights and the coronavirus useful.

 

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Other information:

The  terms and conditions for your booking are here   and the cancellation terms for your booking are

Cancellation Policy: 

Loss of Booking Deposit (Rental Deposit plus Service Fee) if cancelled more than 10 weeks before the start date.

  + 50% of balance, if cancelled 5 to 10 weeks before the start date.

  + 100% of balance, if cancelled less than 5 weeks before the start date.

Admin/Banking charges apply on all cases, as per terms.

 

If you cancel because of travel restrictions published by the FCO then your cancellation loss should be covered by your travel insurance.  Please speak to your travel insurance as soon as possible.

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