COVID-19 Disruption - Update and Guidance 24/06/20

The current advice from the Foreign and Commonwealth office for Cyprus is here.  The advice from ABTA is here - ABTA's Coronavirus advice for customers.  Latest information on traveling safely to Cyprus here and also more general announcements here .


We are constantly reviewing the situation with Covid-19 and try and be as flexible and accommodating as possible to all parties. We are working with all our villa Owners to build a consensus of response and options and we present these to you at an appropriate time. We are progressively focussing on customers whose balances become payable.  

We are no longer able to offer extensions for balance due dates as the Cyprus market has partially opened up and owners wish to try and reduce their losses by re-advertising the dates. 

If payment is not received we will cancel your booking and you will lose your deposit. You may be able to recover this loss from your travel insurance.  

Also,  we provide goodwill offers (subject to our relationship remaining on good terms) for later in the year and next year. These include

  • the option to fully restore your booking if you can travel on your original dates
  • discounted new bookings for later this year or next year, for your original villa or a Loyalty discount villa. 

For returning customers, there is a continuous goodwill gesture from us on the Loyalty Discount when booking any of our participating villas over the next 3 years. We would be pleased to extend this offer to our first-time customers(not-withstanding that your first booking with us was not completed) for dates later in 2020 or 2021.

You will receive your balance reminder 11 weeks before your check-in date.   Could you please kindly wait until that time before exploring any options available at the time.

Please note that accommodation-only bookings are not covered by the Travel Package Regulations but a disrupted travel situation like this is normally covered by the Travel Insurance you have agreed to put in place at the time of booking. You may find this article on your travel rights and the coronavirus useful.

 

--------------

Other information:

The  terms and conditions for your booking are here   and the cancellation terms for your booking are

Cancellation Policy: 

Loss of Booking Deposit (Rental Deposit plus Service Fee) if cancelled more than 10 weeks before the start date.

  + 50% of balance, if cancelled 5 to 10 weeks before the start date.

  + 100% of balance, if cancelled less than 5 weeks before the start date.

Admin/Banking charges apply on all cases, as per terms.

 

If you cancel because of travel restrictions published by the FCO then your cancellation loss should be covered by your travel insurance.  Please speak to your travel insurance as soon as possible.

Advanced Search
Online Payments
Go To Villa
OR enter an ID
Popular Searches
Hot Villas
logo
If you have successfully completed a booking with us in the last 3 years you may qualify for our Customer Loyalty Discount. Please login
logo
You have logged out Successfully.
getawayvillas logo
MENU
Discount Login