COVID-19 Disruption - Update and Guidance, September 2021

The current advice from the Foreign and Commonwealth office for Cyprus is here. Recent and Upcoming changes for the UK here.

The advice from ABTA is here - ABTA's Coronavirus advice for customers.  Latest information on traveling safely to Cyprus here and also more general announcements here.

We are constantly reviewing the situation with Covid-19 and try and be as flexible and accommodating as possible to all parties. 

We and the Owners are trying to be as accommodating and as flexible as possible, by considering the prevailing circumstances nearer to the time of the customer's arrival and in particular near to the time that the balance for the booking becomes due.

For customers considering to book

Unfortunately, we can't offer any guarantees on how we would be able to handle potential future cancellations.  
Our advice to customers is to book only when you are ready and confident that you will be able to take your booking up, in the full knowledge that there is always a risk that the Owners will insist that the booking cancellation policy is strictly followed.  
The deposit for most of our villas is 10 to 15% of the rental plus a small service fee so that's the amount that is potentially at risk versus securing a booking in your preferred villa far in advance of your holiday dates. This risk can be handled by taking out suitable travel insurance to provide you with cover from the time you make the booking to the time you return home from your holiday. Some useful guidance from GoCompare here.

The villa Owners, by accepting holiday rentals instead of exercising other options - such as long-term lets,  also take a big risk that the bookings may be cancelled with only a fraction of the potential income being received. In the meantime, they have been paying pool and gardens maintenance, repairs, utilities, and mortgage, month-in month-out, so that the villas are ready and available when the customers who have booked turn up.

For customers with existing bookings

We are no longer able to offer extensions for balance due dates as the Cyprus market has (partially) opened up and owners wish to try and reduce their losses by re-advertising the dates to other markets. 

If you have to cancel your booking or if the balance payment is not received by the due date then the cancellation policy as per the agreement will apply and you will be refunded as per the cancellation terms - please see below.  Depending on the reasons for your cancellation you may be able to recover this loss from your travel insurance.  If the Owner cancels your booking you will be offered an immediate full refund and alternative accommodation offers. 

In most cases, we are also able to provide goodwill offers (subject to agreement by the Owners and to our relationship remaining on good terms) for later in the year and next year. These include

  • the option to fully restore your booking and payments if you can travel on your original dates and the villa is still available 
  • discounted new bookings for later this year or next year, for your original villa or a Loyalty discount villa. 

When you are ready and confident to rebook please do so online and mention your cancelled previous booking and will make any possible adjustments before you have to make any payments for the new booking. 

For our regular, returning customers, there is a continuous goodwill gesture from us on the Loyalty Discount when booking any of our participating villas over the next 3 years. 

You will receive your balance reminder 11 weeks before your check-in date.   As the situation is in constant flux, could you please kindly wait until that time before exploring any options that will be presented to you at the time.

Please note that accommodation-only bookings are not covered by the Travel Package Regulations but a disrupted travel situation like this is normally covered by the Travel Insurance you have agreed to put in place at the time of booking. You may find this article on your travel rights and the coronavirus useful.



Other information

The  terms and conditions for your booking are here   and the cancellation terms for your booking are

Cancellation Policy: 

Loss of Booking Deposit (Rental Deposit plus Service Fee) if cancelled more than 10 weeks before the start date.

  + 50% of balance, if cancelled 5 to 10 weeks before the start date.

  + 100% of balance, if cancelled less than 5 weeks before the start date.

Admin/Banking charges apply on all cases, as per terms.


If you cancel because of travel restrictions published by the FCO then your cancellation loss may be covered by your travel insurance.  Please speak to your travel insurance as soon as possible.

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