Rental Agreement between Owner and Customer; Terms and Conditions 

The following Terms and Conditions together with the general information contained on our Booking Agents website(s) form the basis of your contract with the Owners of the property. We, the Owners, have accepted this agreement as part of our contract with the Booking Agents. Our address and contact details are held on file by the Booking Agents and  these are listed in your booking statement and also emailed to you prior to your arrival at our property. Please read these Terms and Conditions carefully as they set out our respective rights and obligations. 

In this document, 
you, your(s), "Customer(s)" means all persons named on the booking form (including anyone who is added or substituted at a later date). 
We, us, ours, "Owner(s)" refers to the Owners of the property . 
Booking Agent(s) means Safe Ventures Ltd (trading as Getaway Villas or GetawayVillas.com) 
"Booking Conditions", "Terms and Conditions", "Rental Agreement", "Agreement"refers to this document 

All bookings are made subject to these booking conditions. 

1. Making your booking 
Bookings can be made by completing the online booking form at Getaway Villas website(s) and following the on-screen instructions or by contacting Booking Agents direct by telephone, or other means. 

Once our Booking Agents have received your booking form, they will, subject to availability, confirm your stay by issuing a confirmation email that the villa is on hold for you for a short time. This and an acompanying invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. Contact the Booking Agents immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we or our Booking Agents are not notified of any inaccuracies in any document within 5 working days of our sending it out. 

Number of persons 
Only those persons whose name appears on the Booking Form may use the property. The number of persons (adults and children) must not exceed the number of sleeping places indicated on the website. The substitution of persons during the rental period is forbidden unless previously agreed. On arrival, you must be prepared to present your confirmation details as well as your passport or identity card to us or to our representatives, if requested. 

2. Payment 
In order to confirm your stay, a Booking Deposit (or full payment if booking within 70 days of departure) must be paid at the time of booking. The Booking Deposit is made up of the Rental Deposit (a percentage of the villa rental price) and a small Service/Admin  Fee shown in your quotation/statement.

This Booking Deposit  is not refundable in the event of your cancellation or failure to pay the balance on time. 

The balance of the cost of your stay must be received by Getaway Villas not less than 70 days prior to departure (or at the time of booking if this date has passed). This date will be shown on the confirmation invoice. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you. In this case, the cancellation charges set out in clause 7 below will be payable. 

3. Accidental damage 
(i) Accidental Breakage Waiver (ABW) 
Most villas now have a non-refundable charge of £5 per person. This charge, which is called an Accidental Breakage Waiver (ABW) will be added to your confirmation invoice and is payable with your holiday balance to Getaway-Villas. The ABW will be used by our Agents to cover any Owner claims reported and confirmed by you, for accidental damage during your stay up to the value of £250 per Booking. This waiver excludes negligence and vandalism. For any accidental damage that exceeds the value of £250, we reserve the right to invoice you (either directly or through our agents) for immediate payment. ABW IS NOT INSURANCE. ABW is a non-refundable, one-time charge per person which covers accidental damage as long as you report it promptly and comply fully with the terms of this Agreement. Our Agents reserve the right to determine whether or not damages are covered by ABW. 
Examples of covered Items: Spill on carpet, broken lamp, broken dishes or decor items, broken chair, stains on bedspread, etc. 
Examples of Non-Covered Items: Intentional or malicious damage, excessive wear and tear or repeated damage of the type that is covered (above), Theft, damage arising from overcrowding or house parties, pet damage (in pet approved homes), crayon marks on furniture or walls, home being left excessively dirty and requiring extra cleaning, etc. 

(ii) Security Deposit
Some of our villas have a Refundable Security Deposit of £250 to £1000, which is used to protect villa owners or local suppliers against any breakages, loss, damage, unpaid local charges, additional housekeeping and any other charges. Where applicable, the cost of the security deposit will be included on your confirmation invoice and payable with your holiday balance. This amount will be refunded to you within 4 weeks of your return date less any damage, losses, unpaid bills etc. In the event of substantial damage/abuse to a villa, you will have to leave and find alternative accommodation at your own cost. Should the security deposit prove inadequate to fully cover any costs that arise, then we reserve the right to invoice you (either directly or through our agents) for immediate payment. 

Some properties may charge both a refundable Security Deposit AND an ABW. In these cases the cost of any damage will be deducted from the Security Bond first and if inadequate from the cover provided by the ABW and if still not sufficient you will be invoiced (either directly or through our agents) for immediate payment. 

4. Your contract 
A binding contract between us comes into existence when the deposit payment is paid (see clause 2 above). If you cancel after paying the deposit our normal cancellation charges will apply (see clause 7). This contract and all matters arising out of it are governed by United Kingdom law. We both agree that any dispute arising out of or connected with your holiday will be dealt with by the Courts of United Kingdom. 

5. The cost of your stay 
The price of your stay will be confirmed at the time of booking, subject to the correction of errors. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. We reserve the right to increase or decrease the prices of accommodation at any time and this will not affect the already agreed prices with you. 

6. Changes by you 
Should you wish to make any changes to your confirmed booking, you must notify us by email as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee may be payable together with any costs incurred by ourselves. 

7. Cancellation by you 
Should you need to cancel your stay after the contract has begun (see clause 4 above), the party leader must immediately advise Getaway Villas in writing (by email is acceptable). Your notice of cancellation will only be effective when it is received in writing. As we incur costs from the time your booking is confirmed and may be unable to re-sell your period of stay, there will be cancellation charges applied to your booking. As a minimum (if cancelling more than 10 weeks before the start date of your stay) the cancellation charges will include your Booking Deposit and  Admin/Banking costs plus a £35 cancellation fee and any admin charges already made as well as card processing fees or banking charges for payments received or for refunds to be made. If cancelling less than 10 weeks before the start date the cancellation charges will be higher, as detailed in the cancellation policy on the villa details page on the website.  Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned. 

8. Insurance
It is part of this contract that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. Travel insurance can be purchased separately through Safe Ventures Ltd website(s). 

9. Changes and cancellation by us 
Occasionally, we have to make changes to and correct errors on our website descriptions and other details both before and after bookings have been confirmed. Very rarely and due to circumstances out of the Owner's  control or due to unforeseen situations at the time of confirming your booking, and only where it is absolutely necessary, it may be essential to make a change to the accommodation arrangements. Our booking Agents Getaway Villas will do their best to provide comparable arrangements. Where this is cheaper we will refund the difference but where it is more expensive you will have to pay the difference. If we are unable to offer suitable alternatives or if what is offered is not acceptable to you, a full and immediate refund of all payments received will be made, and we shall be under no further liability. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. 

10. Force Majeure 
We regret we cannot accept liability or pay any refunds or compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. 

11. Our Liability to you 
11.1. We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we talk about fault above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim. 

We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - 
(a) the fault of the person(s) affected or any member(s) of their party or 
(b) the fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or 
(c) an event or circumstance which could not have predicted or avoided even after taking all reasonable care (see clause 10) 

In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or any losses, expenses, costs or other sums you have suffered relating to any business. 

Please note, we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you. 

11.2. The promises we make to you about the accommodation we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the accommodation in question had been properly provided. If the particular accommodation which gave rise to the claim or complaint complied with local laws and regulations applicable to those accommodations at the time, the accommodation will be treated as having been properly provided. This will be the case even if the accommodation did not comply with the laws and regulations of the UK (or your country of origin) which would have applied had that accommodation been provided in the UK (or your country of origin). 

11.3. We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non-personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your stay. 

Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is 35 per person affected as you are assumed to have taken out adequate insurance at the time of booking. 

12. Behaviour. 
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you. 

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. 

Air Conditioning Usage: Due to high running costs of air conditioning and to help the environment, clients are requested to observe the following air conditioning usage terms and conditions: Windows and doors must be kept closed while units are on. Air conditioning must only be used when you are in the property and switched off when you leave. The units, being fan assisted, will very quickly cool your property on your return. Failure to observe the above, during your, holiday may result in the air conditioning units being disabled. If you are paying extra for the use of air-conditioning your payment covers sensible use of the units as described above.

13. Special requests and medical problems 
If you have any special request, you must advise us at the time of booking and clearly note it in the extra information section of the booking form.  Although we will endeavour to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as standard bookings subject to the above provisions on special requests. 

If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details. 

14. Passports, visas and health requirements 
It is your responsibility to ensure that you are in possession of all necessary travel and health documents (including Passports and Visas (where applicable) before departure. You must pay all costs incurred in obtaining such documentation. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. 

15. Prices and Website Accuracy 
Please note, the information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) on your booking acceptance. Visual records (photos and videos) of the property and the area can only be accurate at the time of recording and are intended to give a general feel of the standards of the accommodation and its surroundings. 

16. Responsibilities and the role of Getaway Villas (Safe Ventures Ltd) 
Getaway Villas (Safe Ventures Ltd) is not the principal of this contract. Getaway Villas has not visited and checked this property immediately prior to your arrival. The description appearing on the website has been provided by us, the accommodation Owners and has been prepared in good faith. Getaway Villas, therefore, declines all responsibility for any inaccuracy as it is beyond its control. Getaway Villas provides and is responsible for the booking and payment and payment facilities, and holds all payments in a UK Bank Account until your stay at the accommodation is completed. 

17. Problems, Complaints and Complaints procedure 
In the event of any problems, you must immediately inform the Caretakers and/or Owners and if the issue is not resolved you must also inform our Booking Agents (Getaway Villas) immediately, plus you undertake to do your best to resolve or minimise the problem in order to avoid any prejudices that could result. You must immediately get in touch with us by telephone or email on the day of your arrival or as soon as the problem occurs, confirming your complaint in writing within 24 hours by fax or by e-mail to Getaway Villas. Most problems can be dealt with quickly and you are obliged to give us the time necessary to resolve the problem and allowances be made by you for any local situations contributing to the problem.

Should there be no written complaint supplied as above specified and you leave the accommodation prematurely and without an explicit authorisation by us, you forfeit your rights for a refund, unless the terms of this contract have been breached.

It is not acceptable to make a serious complaint after you have come home when the Owners and Getaway Villas were not clearly made aware of the severity of your concerns. Complaints received at the end of the stay will not be taken into consideration and no refunds will be given. 

Should a complaint be upheld and a refund forthcoming but the amount of refund cannot be agreed between the parties Getaway Villas will act as an arbitrator and decide on the amount of refund from the Owners to the Customers, that is due. 

Formal Complaint Arbitration Scheme: Getaway Villas is a Member of ABTA, membership number P6731. They are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com

For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

Please note that the property is not an official tourist structure, such as a hotel, residences, etc. but a private dwelling. Being such, there is no standard or categories that are internationally recognised, indeed it reflects the architecture and furnishings, the local traditions and the personal taste of the Owner. This is precisely the kind of holiday that we offer: the chance to partake in the culture of the area chosen, living for a few weeks in the same surroundings as an inhabitant would. We cannot, however, exclude the possibility that these differences can sometimes result in minor inconveniences - due to the special nature of its architecture and of traditions in the area - but which cannot be accepted as complaints. 

END 

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